Return And Refund Policy
Because PixelMotive products are digital goods, returns work differently from physical products.
1. Refund eligibility
We may consider refund requests when a product has a material technical problem, was materially misrepresented, or cannot reasonably be accessed after we have had an opportunity to resolve the issue.
2. Digital access
Once a digital product has been successfully delivered, downloaded, or accessed, refunds are generally not available solely because the customer changed their mind, purchased by mistake, or no longer wants the product, subject to any mandatory consumer rights that apply in the customer's country.
3. Refund request period
Unless a product page states a different guarantee, please contact us within 7 days of purchase if you believe you have a valid refund issue. Requests received later may be considered at our discretion.
4. How to request a refund
Email support@pixelmotive.agency with your order number, purchase email, product name, and a description of the issue. If relevant, include screenshots showing the problem.
5. Processing
If a refund is approved, it will normally be sent through the original payment method. Processing time can vary depending on the payment provider and customer's bank.
6. Duplicate or unauthorized transactions
If you believe you were charged more than once or notice an unauthorized transaction, contact us promptly so we can investigate the transaction.
7. Chargebacks
Please contact our support team before initiating a payment dispute where possible. We will make reasonable efforts to resolve legitimate order issues.
8. Consumer rights
This policy does not limit any non-waivable refund, cancellation, or consumer rights granted by applicable law.
Last updated: October 15, 2026